1. Q:

    Who operates this site?

    A:

    DisneyZoneOnMoviesPlus is operated and supported by All Interactive Distribution Pty Ltd an Australian wholesale distributor of movies and games. All Interactive Distribution have worked closely with Disney Australia to bring you DisneyZoneOnMoviesPlus. Welcome!

    DisneyZoneOnMoviesPlus are offering the widest range of your favourite Disney titles you will find anywhere online in Australia. Please also look out for our special offers in conjunction with Disney Movie Rewards!

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  2. Q:

    What if I can’t find a title I want?

    A:

    DisneyZoneOnMoviesPlus is the home of an extensive range of Disney movies and games, from the old classics to the latest releases. If you have a specific title in mind, use our ‘Search’ bar.

    If you’re unable to find a particular title there may be a couple of reasons. Firstly not all movies and games are available in all formats. Secondly, if a title is not currently available we won’t show it on the site until a release time is known.

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  3. Q:

    I don't have a credit card, are there other payment options?

    A:

    You can choose to pay by credit card (Visa or Mastercard), or by PayPal. Payment is secure and safe using Protected SSL Encryption.

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  4. Q:

    What do I do if I forget my password?

    A:

    Click here and we’ll help you reset it.

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  5. Q:

    Will your movies/games play in my country?

    A:

    The majority of releases in Australia are formatted in PAL unless otherwise stated. Please refer to the regional coding lists to find out if the product you are enquiring about will be compatible with your country. If you are still unsure, please email sales@disneyzone.moviesplus.com.au and we will do our very best to answer your question with the best of our knowledge.

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  6. Q:

    My DVD/Blu-Ray/Game won't work! Why?

    A:

    The majority of cases are usually from the disc being handled incorrectly causing fingerprints or light surface scratches. Also Blu-Ray discs, require a dedicated Blu-ray player (such as the PlayStation 3) to play discs of this format. Most games also require specific region compatible hardware to work as intended. Please refer to the regional coding lists for more information.

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  7. Q:

    How do I change my details?

    A:

    When you are logged in to your account, click on the 'Your Account' link found at the top left of screen.

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  8. Q:

    I have redeemed a Bronze/Silver/Gold code from Disney Movie Rewards. What do I do next?

    A:

    Step 1: Find a title you’d like to order; you’ll see a logo next to each eligible title.

    Step 2: Place the item in your cart. You will need to register or sign in to DisneyZone to do so.

    Step 3: Proceed to the ‘View Cart’ page. Before checking out, enter your unique code in the box with ‘Enter your coupon code here’ and click Apply. Please make sure you have copied the code exactly. If you have more than one code, please enter them one at a time. Please note that your code will only unlock one eligible title. You may purchase other items on DisneyZone at the same time but your code is not applicable in conjunction with other offers. If an invalid code is entered you will see an “Invalid Coupon” message appear on the screen. Please verify that you have entered the code correctly, and ensure you haven’t already entered the code previously. If you are still having problems please contact us.

    Step 4: Proceed to check-out, selecting your preferred postage or shipping option.

    If you have any problems, follow the ‘Contact Us’ link

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  9. Q:

    I have redeemed a code for a My Disney Vault Collection or Pixar Collection Box Set. What do I do next?

    A:

    Step 1: Find the item (you should see a logo next to it) and place it in your cart. You will need to register or sign in to DisneyZone to do so.

    Step 2: Proceed to the ‘View Cart’ page. Before checking out, enter your unique code in the box with ‘Enter your coupon code here’ and click Apply. Please make sure you have copied the code exactly. If you have more than one code, please enter them one at a time. Please note that your code will only unlock one eligible title. You may purchase other items on DisneyZone at the same time but your code is not applicable in conjunction with other offers. If an invalid code is entered you will see an “Invalid Coupon” message appear on the screen. Please verify that you have entered the code correctly, and ensure you haven’t already entered the code previously. If you are still having problems please contact us.

    Step 3: Proceed to check-out, selecting your preferred postage or shipping option.

    If you have any problems, follow the ‘Contact Us’ link

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  10. Q:

    Can't find an answer here?

    A:

    Please email sales@disneyzone.moviesplus.com.au and we will do our very best to answer your question with the best of our knowledge.

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